Hackathon challenge: Customer Journey in 5G Hospital! Deadline to apply extended to 29.5!

5G will give you a better life. But first, 5G needs you.

Supercharged 5G networks – 150 times faster than 4G today – will change mobile services, games, health care and products for good. Because you want to be an important part of this revolution – you are warmly welcome to join the most important 5G event in the world: Oulu 5GFWD Hackathon 9-11 June 2017. It will gather together the best brains in business: developers, designers and other experts. As well as the coolest companies who will make it big with 5G.

One hackathon challenge comes from Oulu University Hospital

How to make customer journey in hospital more pleasant with 5G tech? Things could be better, because: customers get lost and are afraid about their forthcoming treatment, hospitals are complex places, customers are afraid about smells and health care professional, they feel insecurity linked to practicalities in just being in hospital (wait, food/drinks, toilets, accommodation, contact to the professionals and other patients). When in hospital treatments, the customers would like have clarity to scheduling and communications with professionals, making easier for guests to make visits “house rules”. There is an information overflow about self-care when leaving hospital and all the different customer segments are given the same info.


There is huge potential to improve customer journey in hospitals with 5th generation of wireless systems. University hospitals in general are large building complexes. For patients or visitors even managing to arrive on the right entrance is a challenge. Wireless solutions and applications could enable to pinpoint the current location of the patient on the map and to guide them to right destination. Customer experience could also be improved by utilisation of mobile solutions to enable detailed digital information of upcoming operations or treatments.

Enabled by 5G mobile network, there could be autonomous robots to assist in navigation and to keep company to the patient. Also, when in hospital, patients could order e.g. food and beverages and a robot would deliver it directly to the customer. AR-technology could be used to provide patient relevant information related to their upcoming treatments, schedules and physical parameters with real-time connection to hospital information systems.

More Information on Future Hospital OYS 2030 renewal program: http://www.oys2030.fi

Solution examples

  • Future Hospital Application – Mobile application, AR-solution or robotic device dedicated to serve patients and visitors with unique content related to hospital stay
  • Enable virtual familiarization beforehand to hospital and upcoming operation
  • Utilization of freely selected indoor positioning system and user interface to guide patients and visitors within hospital premises


  • Hospitals generally use following systems: do not remake them!
    • Electronic booking system
    • Electronic patient and medical record
    • Electronic resource planning tools
  • Integrations preferred use HL7-standard.
  • Android Apps are preferred

People resources

Judges: Veijo Romppainen
Mentors: Timo Alalääkkölä and Sanna Virkkunen


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